Dooars Hotel & Restaurant Cancellation and Refund Policy
At Dooars Hotel & Restaurant, we strive to provide our guests with exceptional service and a memorable experience. We understand that sometimes plans change, and you may need to cancel or modify your reservation. Please take a moment to review our cancellation and refund policy outlined below:
1. Cancellation Policy:
1.1 Room Reservations:
- For individual room reservations, cancellations made 48 hours or more before the check-in date will incur no cancellation fee.
- Cancellations made within 48 hours of the check-in date will be subject to a one-night room rate charge.
- No-shows or early departures will be charged for the entire reservation duration.
1.2 Group Reservations (5 rooms or more):
- For group reservations, please contact our reservations team for specific cancellation policies and terms as they may vary based on the size and nature of the group.
1.3 Restaurant Reservations:
- We understand that dining plans can change. Therefore, we do not impose any cancellation charges for restaurant reservations. However, we appreciate timely communication if you need to modify or cancel your restaurant booking.
2. Refund Policy:
2.1 Room Reservations:
- Refunds for room reservations are subject to the cancellation policy as stated above. Any applicable refunds will be processed in the original form of payment.
2.2 Restaurant Reservations:
- No charges are applied for restaurant reservations, so no refunds are necessary for restaurant cancellations or modifications.
3. Reservation Modifications:
If you need to modify your reservation, such as changing your check-in or check-out date, please contact our reservations team at least 48 hours before your original check-in date to inquire about availability and any potential changes in room rates.
4. Special Packages and Promotions:
Special packages and promotions may have different cancellation and refund policies, which will be communicated at the time of booking. Please refer to the specific terms and conditions for each package or promotion.
5. Contact Information:
For all reservation-related inquiries, cancellations, and modifications, please contact our reservations team:
- Phone: +91-960-943-6787
- Email: helpdesk@dooarshotel.com
- Address: Hasimara, Phuentsholing Road, Old Hasimara, Alipurduar, West Bengal
At Dooars Hotel & Restaurant, we value your patronage and understand that circumstances can change. We are committed to providing you with the best service and will work with you to accommodate your needs while adhering to our policies.
Please feel free to reach out if you have any questions or require further assistance. Thank you for choosing Dooars Hotel & Restaurant, and we look forward to serving you soon.
Sincerely,
Dooars Hotel & Restaurant
